Apply For This Job

Close

Job Description

Ride Flo is looking for smart, self driven, well spoken & enthusiastic Customer Support Executives who would be responsible for receiving, investigating & responding to all customer queries. Customer support department is the mouth and ears of  Ride Flo and if you have that knack to understand people, resolve their concerns and create a perfect brand image, we would love to take you on board.

Responsibilities

  • Interact & respond patiently with the customers via phone, email or online chat concerning various care issues & resolve quickly
  • Assist with Inbound & Outbound calls
  • Tracking & reporting of relevant customer concerns
  • Coordinating with the internal department and escalate issues to the TL as and when required
  • Follow up with customers & ensure they are satisfied with the resolution provided
  • Work simultaneously with multiple databases
  • Capturing and applying customer feedback to improve our service delivery standards

Pre-requisites:

  • Prior relevant experience of 6 months will be preferred
  • Graduate or equivalent
  • Prior knowledge of customer service ethics
  • Should be versatile, patient, ability to multitask and quick response time
  • Excellent written and verbal communication

Job Details

Job Channel:
Total Positions:
5 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Johar Town, Lahore, Pakistan
Gender:
Female
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Mar 03, 2020
Posting Date:
Feb 03, 2020
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Shahi Sawari (Pvt) Ltd

Travel/Tourism/Transportation · 11-50 employees - Lahore

Ride Flo is a pioneering technology company developing and operating aggregator platforms focused on providing affordable transportation and logistics solutions to the masses while increasing the operating efficiency and earnings for the service providers.

Similar Job Titles

Call Center Agent

EarthLink, Karachi, Pakistan
Posted Feb 17, 2020

Call Center Agent

Posted Feb 20, 2020

Call Center Agent

Kam Kaj, Karachi, Pakistan
Posted Feb 19, 2020
View All