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Job Description

Shahi Sawari is looking for smart, self driven, well spoken & enthusiastic Customer Support Executives who would be responsible for receiving, investigating & responding to all customer queries. Customer support department is the mouth and ears of Shahi Sawari and if you have that knack to understand people, resolve their concerns and create a perfect brand image, we would love to take you on board.

Responsibilities

  • Interact & respond patiently with the customers via phone, email or online chat concerning various care issues & resolve quickly
  • Assist with Inbound & Outbound calls
  • Tracking & reporting of relevant customer concerns
  • Coordinating with the internal department and escalate issues to the TL as and when required
  • Follow up with customers & ensure they are satisfied with the resolution provided
  • Work simultaneously with multiple databases
  • Capturing and applying customer feedback to improve our service delivery standards

Pre-requisites:

  • Prior relevant experience of 6 months will be preferred
  • Graduate or equivalent
  • Prior knowledge of customer service ethics
  • Should be versatile, patient, ability to multitask and quick response time
  • Excellent written and verbal communication

Job Details

Total Positions:
26 Posts
Job Shift:
Rotating
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Mar 07, 2018
Posting Date:
Feb 07, 2018
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Shahi Sawari (Pvt) Ltd

Travel/Tourism/Transportation · 11-50 employees - Lahore

Shahi Sawari is a pioneering technology company developing and operating aggregator platforms focused on providing affordable transportation and logistics solutions to the masses while increasing the operating efficiency and earnings for the service providers.

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