Operation Manger should have an excellent level of commercial awareness, who can build and maintain relationships with internal and external guests. Also responsible for highlighting short/medium/long-term issues.


•             Fully responsible for all aspects of all departments.

•             Support and work with all Head of Departments in all aspects of running this hotel.

•             Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.

•             Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to CEO.

•             Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required.

•             Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc.).

•             Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.

•             Dealing with Suppliers / Vendors for quality products involving Purchase and providing performance assessment of vendors every quarter to HO Purchase.

•             Inspecting all departments for SOP implementation.

•             Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.

•             Monitor the co-ordination between all departments for smooth & efficient operations.

•             Assessing and reviewing customer satisfaction and service recovery process.

•             Meet all dept. heads to review & train the staff to upkeep the human capital.

•             Identifying staff learning needs and assisting with development

•             Providing timely and constructive feedback to all direct reports as and when required either formally or informally.

•             Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.

•             Monitor and maintain operation & overhead cost in order to maintain maximum revenue for hotel.

•             Be on available on call 24 hours a day to resolve any urgent problems on emergencies.

•             Responsible for the overall management of the operation of the hotel.


Minimum 3 to 4 years work experience in a 3 to 4 Star Hotel as a Deputy Manager, Asst. Operations Manager or Hotel Manager.

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
4 Years
Apply Before:
Sep 23, 2022
Posting Date:
Aug 23, 2022

Shalimar Tower Hotel

Hospitality · 51-100 employees - Lahore

pHospitality Hotels/p

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