Posted Sep 13, 2017 3 views
As a Customer Support Specialist, you’ll be part of a busy team where your primary responsibility will be the delivery of comprehensive application (web portal and mobile app) support and training to our existing customers. You will provide remote support to our customers, the end users of our software service. Join a growing and stable work environment where you can demonstrate your strong work ethic and professionalism. Satisfy your desire to improve your technical, project management, and customer service skills in the web based software business.
Job responsibilities:
• Develop an extensive working knowledge of the product
• Ability to clearly and professionally communicate in writing and over the phone with end users
• Collaborate with customers and the team to solve interesting problems and optimize the product experience
• Contribute to a team by working closely with project managers and other support staff to assist our customers
• Deliver consultative and technical support in response to customer queries via helpdesk, email, and phone
• Present platform training and consultations via web-conference
• Perform product testing as necessary to solve or verify customer issues
• Cultivate and maintain effective working relationships across the organization
• Work with the product team to advance customer requests and improvements that align with our strategic vision
• Provide the development team with issue/bug documentation and reproduction steps that are immediately actionable
• Pitch in where needed to support teammates
You are:
• Genuinely passionate about service excellence and educating customers
• Able to anticipate challenges and openly suggest other options
• Motivated by process, thorough, organized, has great attention to detail
• Curious, and always learning – then eager to share what they know
• Collaborative and flexible, a reliable teammate
• Friendly, confident, dynamic
You have:
• An aptitude for learning complex tools and explaining them to others
• Excellent written and verbal communication proficiency
• Demonstrated problem-solving and follow-through skills
• A high degree of general technology awareness
• A 2+ years of support or business/technology experience
• Experience with formal project management in any capacity is a major plus
Learn more about our company by visiting our website.
• Prior experience in working with Clients in the US/UK/AUS region is a MUST.
Required Work Shifts:
Monday to Friday: 6 pm to 3 am.
Benefits:
• Market-leading Salary
• Medical Coverage
• Employee Performance-based bonuses
• Wedding bonus
• Friendly work environment
• Vehicle insurance
Job Details
Sibisoft (Pvt) Ltd
Sibisoft is the subsidiary of Northstar Technologies which has been one of the world’s leading club management software developers for nearly 2 decades. The commitment and expertise of the Sibisoft team, has proven time and time again that, with dedication, hard work and creativity there is no bar too high and no goal unachievable. In 2003 sibisoft was established as a small company with 7 employees and now along with Northstar, it has 200 employees in Karachi office and another 100 employees around the world. We manage over 700 private clubs, clients around the world which is rapidly expanding.
What is your Competitive Advantage?
Similar Job Titles
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
Ali Aziz
CEO
Shopistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Aqib Irshad
Head of HR, Training & OD
FINCA
Zohaib Ali
Marketing Manager
Digital Online Devices
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
