Posted Jan 03, 2022 17 views
Customer Services Officer
We are looking for a customer service officer with good communication skills and a great work ethic to join our team. As the customer service officer, you will work directly with customers to meet their needs, answer their questions and provide support. You must also be a keen note-taker who is adaptable and optimistic.
Responsibilities & Duties
- You will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems.
- Generate sales leads. Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Take the extra mile to engage customers.
Skills
Job Details
Sigal Developments Pvt Ltd
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