Lead Prospective & Current Clients Through Their SLAP experience Journeys

○ Understand the voice, tone, professionalism and brand of Silver Lining and use that to interact with clients

○ Nurture meaningful relationship with prospects and clients

○ Persuade leads / clients (using motivation, data and case studies) to address their business needs with the right SLAProgram (from our suite of programs)

○ Be an expert in setting up prospects with their SLAProgram using Silver Lining’s BUY resources

○ Meet or exceed personal / team targets for monthly sign-ups and renewals

○ Schedule and complete client onboarding calls, send personal welcome email, assign SLAPexpert (our methodology experts), schedule SLAPexpert calls and logistics (based on SLAProgram)

○ Establish a safe and confidential environment for clients

○ Go the distance to make sure that the clients’ SLAPexperiences are enjoyable and productive

○ Facilitate clients’ journeys through their SLAPrograms by proactively monitoring their engagement, setting up and having calls with them, assessing their “stuck” moments, and arming them with support / resources to be continuously engaged in their SLAPrograms

○ Demonstrate confidence in working with clients who are unengaged

○ Understand and operate on the urgency and priority of the type of issues and address

client issues / concerns accordingly

○ Be assertive in internal communication regarding the status of clients

● Document Everything

○ Be an expert in Agile CRM (our CRM tool) and SLAPcenter and SLAPcenter Admin (our proprietary software)

○ Get aligned on the processes and timelines required to document everything related to the

client journey based on interactions, etc.

■ Agile CRM

● Become an expert in Agile CRM using capabilities (in conjunction with

Silver Lining processes, guidelines and timelines) including but not limited

to:

○ Managing contacts (searching, creating, tagging, history, etc.)

○ Managing sales / deals (creating, assigning to contacts,

qualifying, closing, etc.)

○ Managing tickets (creating, assigning, delegating, prioritizing

resolving, escalating, etc.)

■ SLAPcenter and SLAPcenter Admin

● Be able to confidently walk clients through SLAPcenter

● Review and assess all information on the client (plan details, client

interaction notes - CINs, SLAPexpert hours used, success metrics, log-in

activity, etc.) prior to engaging him / her on a call

● Work in tandem with SLAPexperts to ensure that all client interactions

notes are up to date

 

● Proactively monitor other areas of client accounts (SLAPexpert hours, etc.) to ensure that all information is current and accurate

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
BBA/MBA
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
May 19, 2017
Posting Date:
Apr 18, 2017

Silver Lining USA

Information Technology · 1-10 employees - Islamabad, Karachi, Lahore, Peshawar, Quetta

Silver Lining USA

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