Posted Nov 18, 2019 17 views
We are a small company with aggressive growth plans to meet the needs of our customers. The right people will help establish and grow with us in our technical support team. Technical Specialist is responsible for support of all company products and services provided to current and potential customers. Work with sales and account management teams.
If you want to excel in the ever-changing technology industry and use your expertise to make a lasting impact – apply to become part of unique and dynamic workplace within Pakistan.
This technical position will be the primary point of contact for our valuable Retail customers; when they call in with technical computer system/software/network issues. This position is located out of our Lahore office.
Responsibilities
· Responsible for technical support for our customers
· Answering all inbound support calls within agreed Service Level Agreement (SLA)
· Achieve high Customer Satisfaction (CSAT) rating against support provided to our customers
· Ensure the success of project installations on behalf of the business and IT
· Understand system integrations to ensure configuration and testing are in line with industry standards
· Proficient knowledge of POS setup & imaging, which includes pre-installation assessments and training of our customers regarding the use of company products and services
· Ability to communicate with customers, employees, and vendors in a professional and courteous manner
· Develop detailed documentation to ensure that support team has all relevant information for handling support for site installs and recurring support issues / problems
Requirements
· Will need a great attitude and willingness to learn, work and grow in the company
· Experience with Point-of-Sale products, industry hardware, software, and databases are plus
· Minimum 1 to 3 years’ experience in system implementation or information technology and hospitality operations
· Self-motivated and must be able to work independently with a high degree of initiative as well as member of the team
· Ability to problem solve / troubleshoot in a timely manger
· Adaptability, strong work ethic and exhibit professionalism during challenging situations
· Must have demonstratable attention to detail and ability to perform quality work within tight deadlines
· Clear and professional English written and oral communication skills
· Effectively prioritize and escalate issues as required
· An aptitude for acquiring new skills in fast paced hospitality technology, ability to quickly learn new software, databases, and applications
· Bachelor’s degree in computer science or certification in related field and / or experience in the hospitality and / or technology fields
· Be available to travel when required
· Will need to be flexible on working hours and days
What We Offer
· A supportive and collaborative work environment
· High potential for growth
· A competitive salary commensurate with experience
Job Details
Simplex Technology Solutions
Software solutions provider to the retail industry.
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