Posted May 17, 2018 11 views
Skill Gains (Private) Limited is a leading e-learning company. The Customer Support Executive is required to manage the customer contacts, communications online & offline for the company.
You will act as a liaison, provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities:
· Manage large amounts of incoming calls
· Entertain customer queries by writing replies on emails and social media
· Identify and assess customers’ needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
· Keep records of customer interactions, process customer accounts and file documents
· Follow communication procedures, guidelines and policies
· Take the extra mile to engage customers
Experience:
· Proven customer support experience or experience as a client service representative
· Strong phone contact handling skills and active listening
· Familiarity with CRM systems and practices
· Customer orientation and ability to adapt/respond to different types of characters
· Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Job Details
Skillgains
Zoranda
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