Posted Jun 05, 2026 240 views
Skingenix by AQ Collections is seeking a dedicated Customer Support Representative to join our team. The ideal candidate serves as the primary point of contact for customers via multiple channels including WhatsApp, email, social media, and phone calls. This role demands someone who is attentive, proactive, and has a passion for skincare products to provide accurate guidance and support tailored to individual customer needs. The representative is responsible for resolving complaints, processing returns and refunds, tracking orders, and maintaining clear and professional communication throughout all customer interactions. A solid understanding of customer relationship management and excellent communication skills in English and Urdu are crucial for success in this position.
This role does not involve managing a team but requires the ability to work collaboratively with other departments to provide excellent service and build lasting customer trust and brand loyalty. Candidates with prior experience in customer support, familiarity with social media platforms, and foundational knowledge in skincare will excel. This position is ideal for individuals with at least two years of experience who are looking to contribute to a dynamic and customer-focused environment within a reputed skincare company. Preference will be given to candidates residing in Multan.
Responsibilities
- Respond promptly and professionally to customer inquiries via WhatsApp, email, social media platforms, and phone calls.
- Assist customers in selecting skincare products that best suit their needs and provide detailed product usage guidance.
- Handle and resolve customer complaints, return requests, and refund processes with care and efficiency.
- Track customer orders from placement to delivery and provide timely updates to ensure customer satisfaction.
- Maintain consistent and professional communication to engender trust and foster long-term brand loyalty.
- Accurately record customer feedback and insights, reporting them for continuous product and service improvement.
- Keep up to date with the latest skincare trends, company products, and policies to better assist customers.
- Demonstrate strong problem-solving abilities in complaint handling and customer resolution scenarios.
- Utilize Customer Relationship Management (CRM) software for efficient data entry, documentation, and follow-up.
- Collaborate effectively with internal teams to provide seamless customer service and address any product or service issues.
- Manage time efficiently to handle multiple customer interactions and tasks effectively throughout the workday.
Skills
Job Details
Skingenix by AQ Collections
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