The objective of this position is to provide IT services to company employees ensuring 24x7 IT
services availability. The position will be mainly responsible for incident management, problem
management and will be working as a single point of contact for reported IT incidents in all regions.
Duties and responsibilities
Serving as the first point of contact for employees seeking technical assistance over the
phone or email.
Recording and categorizing of all incoming IT-related incidents.
Daily reporting of all IT systems, internet, and IoT devices performance.
Implement KPI’s to ensure the Uptime of network.
Networks switches, Firewall, router monitoring.
Perform regular weekly, monthly backups of critical business data.
Installation, configuration, and deployment of systems for core business equipment.
Proactively monitor and troubleshoot system’s performance issues.
Configure and Maintain File Sharing Services.
Administration of Attendance System.
Ensure services uptime by recording critical incidents and act proactively to fix.
Manage knowledge base for incidents, problems and changes to ensure fast downtime
Network cables management at user’s offices/data center.
Interact with users on regular basis for software, hardware incidents troubleshooting and
suggest remedial actions accordingly.
Excellent knowledge of technical management, information analysis, IT systems
hardware/software, Data center management, data and voice networks.
Proficient in Microsoft, Cisco, and Linux.
Knowledge of database management, Virtualization products.
Expert in problem solving and effective decision making.
Excellent communication skills.
Can work independently and take ownership of assigned tasks.