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Job Description

Job purpose

The objective of this position is to provide IT services to company employees ensuring 24x7 IT

services availability. The position will be mainly responsible for incident management, problem

management and will be working as a single point of contact for reported IT incidents in all regions.

Duties and responsibilities

Serving as the first point of contact for employees seeking technical assistance over the

phone or email.

Recording and categorizing of all incoming IT-related incidents.

Daily reporting of all IT systems, internet, and IoT devices performance.

Implement KPI’s to ensure the Uptime of network.

Networks switches, Firewall, router monitoring.

Perform regular weekly, monthly backups of critical business data.

Installation, configuration, and deployment of systems for core business equipment.

Proactively monitor and troubleshoot system’s performance issues.

 Configure and Maintain File Sharing Services.

 Administration of Attendance System.

Ensure services uptime by recording critical incidents and act proactively to fix.

Manage knowledge base for incidents, problems and changes to ensure fast downtime


Network cables management at user’s offices/data center.

Interact with users on regular basis for software, hardware incidents troubleshooting and

suggest remedial actions accordingly.


Excellent knowledge of technical management, information analysis, IT systems

hardware/software, Data center management, data and voice networks.

 Proficient in Microsoft, Cisco, and Linux.

 Knowledge of database management, Virtualization products.

Personal characteristics:-

 Expert in problem solving and effective decision making.

 Excellent communication skills.

 Can work independently and take ownership of assigned tasks.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
2 Years - 4 Years
Apply Before:
Oct 17, 2018
Posting Date:
Sep 17, 2018
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SkyElectric Private Limited

Power / Energy · 201-300 employees - Islamabad

SkyElectric Private Limited, SkyElectric is a privately held provider of intelligent energy solutions, based in Florida, United States, and with operations in Islamabad and other cities in Pakistan. SkyElectric offers an intelligent solar, grid and battery solution engineered to supply reliable ener ...Read More

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