Posted Mar 17, 2021 47 views
As a Customer Service Executive, you will be a part of a very exciting and dynamic team renowned for their service delivery and customer satisfaction.
You will coordinate all import and export activities. You must be interested in increasing your knowledge of world geography and the airline industry.
You will be in daily contact with customers, building relationships, problem-solving and assessing their service needs.
1) Taking customer service calls (e.g. shipment status, tracking & etc).
2) Handling queries via calls/emails/web enquires.
3) Responding to the customer’s queries within the given time frame
4) Completing comments in software.
5) Sending requests to stations for updates.
6) Maintaining daily query sheet.
7) Providing the best customer service with quality.
8) Reduce customer dissatisfaction.
Skills
Job Details
SkyNet Worldwide Express
Our experience dates back to 1972 when Sky Net Express launched its first operations from London. Through understanding customers various needs and in response to market changes we have become the largest independently owned express network in the world providing flexible and reliable door to door services. The SkyNet Worldwide Express network stretches across seven continents, providing the Global business community with fast, reliable and secure Express Delivery Services to over 209 countries and territories worldwide. Our worldwide network of offices provides you global reach, competitive transit times, online tracking and proof of delivery. SkyNet Pakistan is an integral part of the SkyNet Worldwide Express Network. We have over 20 years experience in the Express delivery industry. We seek to deliver the best service with an emphasis on providing personalized attention to each and every customer. We provide desk to desk, urgent worldwide delivery to over 200 destinations for items such as business correspondence, contracts and tenders. Our coverage ensure your collection or delivery is handled in the shortest possible time with the highest degree of professionalism. Our fast, efficient and reliable global express services are underpinned by a powerful and user friendly web based system. This system features 24 hrs on-line tracking, proof of delivery, electronic invoicing and smart dispatch systems.
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