Executive Trainer

Skyscrapers Pvt Ltd Verified

Multiple Cities, Pakistan

Posted Feb 12, 2018 390 views

PKR. 30,000 - 40,000/Month

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Job Description

Skyscrapers Pvt. Ltd is looking for an Executive Trainer with Minimum 3 years of experience.

Job Description

The job responsibilities for this role shall be:

1.        Coaching

·         Provides coaching and assistance to Executives, to help handle escalated calls

·         Enables team members to deliver exceptional customer experiences through targeting, coaching, support and development.

·         Communicates any process change to Team Members, providing coaching and training as required

·         Analyses and measures performance targets, trends and provides coaching as required

2.        Communication and Feedback

·         Participates in scheduled team briefs

·         Ensures feedback is given to Supervisors with regard to their team member’s performance

·         Ensures all relevant business communications are cascaded in a simple and timely manner

3.        Reporting , Administration and Analysis

·         Develops coaching plans aligned to business needs

·         Analyses performance trends at a site level in order to perform root cause analyses and determine trends, challenges and improvement opportunities

·         Compiles and send out reports

·         Provides feedback to operational management on performance trends and makes recommendations for change / improvement

·         Gathers and shares best practice

4.        Customer Experience

·         Leads by example in driving the culture of customer centricity

·         Ensures continuous improvement to customer experiences by investigating and addressing root causes

·         Celebrating and sharing examples of exceptional customer experiences

·         Ensures all oral and written communication, including email, consistently demonstrates a professional and friendly tone, maintaining faultless grammar and spelling standards

·         Uses initiative to find suitable solutions that benefit the customer and the business

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
Rotating
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Mar 12, 2018
Posting Date:
Feb 12, 2018
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Skyscrapers Pvt Ltd

Services · 51-100 employees - Islamabad, Rawalpindi

Skyscrapers Pvt Ltd: Writing4money

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