Executive Trainer

Skyscrapers Pvt Ltd Verified

Multiple Cities, Pakistan

Posted Feb 12, 2018 393 views

PKR. 30,000 - 40,000/Month

Apply For This Job


Job Description

Skyscrapers Pvt. Ltd is looking for an Executive Trainer with Minimum 3 years of experience.

Job Description

The job responsibilities for this role shall be:

1.        Coaching

·         Provides coaching and assistance to Executives, to help handle escalated calls

·         Enables team members to deliver exceptional customer experiences through targeting, coaching, support and development.

·         Communicates any process change to Team Members, providing coaching and training as required

·         Analyses and measures performance targets, trends and provides coaching as required

2.        Communication and Feedback

·         Participates in scheduled team briefs

·         Ensures feedback is given to Supervisors with regard to their team member’s performance

·         Ensures all relevant business communications are cascaded in a simple and timely manner

3.        Reporting , Administration and Analysis

·         Develops coaching plans aligned to business needs

·         Analyses performance trends at a site level in order to perform root cause analyses and determine trends, challenges and improvement opportunities

·         Compiles and send out reports

·         Provides feedback to operational management on performance trends and makes recommendations for change / improvement

·         Gathers and shares best practice

4.        Customer Experience

·         Leads by example in driving the culture of customer centricity

·         Ensures continuous improvement to customer experiences by investigating and addressing root causes

·         Celebrating and sharing examples of exceptional customer experiences

·         Ensures all oral and written communication, including email, consistently demonstrates a professional and friendly tone, maintaining faultless grammar and spelling standards

·         Uses initiative to find suitable solutions that benefit the customer and the business

Job Details

Total Positions:
1 Post
Job Shift:
Job Type:
Full Time/Permanent
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Mar 12, 2018
Posting Date:
Feb 12, 2018
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Skyscrapers Pvt Ltd

Services · 51-100 employees - Islamabad, Rawalpindi

Skyscrapers Pvt Ltd: Writing4money

Similar Job Titles

Teacher Trainer

Afaq(G) Ltd, Faisalabad, Pakistan
Posted Jan 18, 2019

Master Trainer

LiveGreeter, Lahore, Pakistan
Posted Jan 23, 2019

Master Trainer

Posted Jan 22, 2019

Master Trainer

Posted Jan 22, 2019
View All