Quality Assurance Executive

Skyscrapers Pvt Ltd Verified

Multiple Cities, Pakistan

Posted Jan 13, 2020 143 views Report Job

PKR. 30,000 - 40,000/Month

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Job Description

  • Determine customer service quality standards by studying outbound calls, live chats and customer service presentations; conducting test calls to service representatives on new services.

  • Have a strong check on calls and chats made by representatives and give them feedback accordingly. 

  • Verify results by measuring skills in the use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of a call/chat.

  • Provide feedback to telemarketers by monitoring calls; conducting daily and weekly help sessions.

  • Evaluate customer service approaches by rating the effectiveness of service representatives; providing quality ratings; identifying training needs; developing training programs; conducting training sessions. 

  • Directing quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes. 

  • Contribute to team effort by accomplishing related results as needed, specific tasks such as monitoring the live chats, emails, text messages and calls.

Minimum Qualification: Bachelor’s Degree from a HEC recognized university. 

Experience: Minimum 2 years prior experience in quality assurance will be preferred.

Salary Package: PKR 30,000 to 40,000

Additional Benefits: Appreciation bonuses, double compensation on public holidays, referral bonuses, health insurance, etc.

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Feb 13, 2020
Posting Date:
Jan 13, 2020
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Skyscrapers Pvt Ltd

Services · 51-100 employees - Islamabad, Rawalpindi

Skyscrapers Pvt Ltd: Writing4money

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