Quality Assurance Executive

Skyscrapers Pvt Ltd Verified

Multiple Cities, Pakistan

Posted Aug 29, 2018 722 views

PKR. 30,000 - 45,000/Month

Apply For This Job

Close
or

Job Description

  • Determines customer service quality standards by studying outbound calls and customer service presentations; conducting test calls to service representatives on new products.
  • Have a strong check on calls made by representative and give them feedback accordingly.
  • Verifies results by measuring skills in the use of scripts, product knowledge, sales and serviceability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of a call.
  • Provides feedback to telemarketers by monitoring calls; conducting daily and weekly help sessions.
  • Evaluates customer service approaches by rating the effectiveness of service representatives; providing quality ratings; identifying training needs; developing training programs; conducting training sessions.
  • Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes.
  • Contributes to team effort by accomplishing related results as needed
  • Specific Tasks
    • Quality Assurance
    • Monitoring Live Chats, Emails, Text Messages And Calls
    • Training
    .

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Bachelor (14 Years)
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Sep 29, 2018
Posting Date:
Aug 29, 2018
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Skyscrapers Pvt Ltd

Services · 51-100 employees - Islamabad, Rawalpindi

Skyscrapers Pvt Ltd: Writing4money

Similar Job Titles

Quality Assurance Engineer

Sadad Bahrain, Lahore, Pakistan
Posted Oct 02, 2018

Software Quality Assurance Engineer (SQA)

COSMOS, Karachi, Pakistan
Posted Nov 01, 2018

Software Quality Assurance Engineer (SQA)

Object Synergy, Karachi, Pakistan
Posted Nov 09, 2018

Quality Assurance Engineer

UNIT23, Lahore, Pakistan
Posted Nov 08, 2018
View All