Quality Assurance Executive

Skyscrapers Pvt Ltd Verified

Multiple Cities, Pakistan

Posted Aug 29, 2018 619 views Report Job

PKR. 30,000 - 45,000/Month

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Job Description

  • Determines customer service quality standards by studying outbound calls and customer service presentations; conducting test calls to service representatives on new products.
  • Have a strong check on calls made by representative and give them feedback accordingly.
  • Verifies results by measuring skills in the use of scripts, product knowledge, sales and serviceability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of a call.
  • Provides feedback to telemarketers by monitoring calls; conducting daily and weekly help sessions.
  • Evaluates customer service approaches by rating the effectiveness of service representatives; providing quality ratings; identifying training needs; developing training programs; conducting training sessions.
  • Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes.
  • Contributes to team effort by accomplishing related results as needed
  • Specific Tasks
    • Quality Assurance
    • Monitoring Live Chats, Emails, Text Messages And Calls
    • Training
    .

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Sep 29, 2018
Posting Date:
Aug 29, 2018
Show fewer details Read full job description

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Skyscrapers Pvt Ltd

Services · 51-100 employees - Islamabad, Rawalpindi

Skyscrapers Pvt Ltd: Writing4money

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