Quality Assurance Specialist

Skyscrapers Pvt Ltd Verified

Rawalpindi , Pakistan

Posted Oct 02, 2017 459 views

PKR. 30,000 - 45,000/Month

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Job Description

  • Determines customer service quality standards by studying outbound calls and customer service presentations; conducting test calls to service representatives on new products.
  • Have strong check on calls made by representative and give them feedback accordingly.
  • Verifies results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.
  • Provides feedback to telemarketers by monitoring calls; conducting daily and weekly help sessions.
  • Evaluates customer service approaches by rating effectiveness of service representatives; providing quality ratings; identifying training needs; developing training programs; conducting training sessions.
  • Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes.
  • Contributes to team effort by accomplishing related results as needed.

Specific Tasks

  • Quality Assurance
  • Monitoring Live Chats, Emails, Text Messages And Calls
  • Training

Job Details

Total Positions:
4 Posts
Job Shift:
Job Type:
Full Time/Permanent
Job Location:
No Preference
20 - 35 Years
Minimum Education:
Career Level:
Experienced Professional
1 Year - 3 Years
Apply Before:
Nov 30, 2017
Posting Date:
Oct 02, 2017
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Skyscrapers Pvt Ltd

Services · 51-100 employees - Rawalpindi

Skyscrapers Pvt Ltd: Writing4money

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