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Quality Assurance Specialist

Skyscrapers Pvt Ltd Verified

Rawalpindi, Pakistan

Posted Oct 02, 2017 319 views    Report Job

PKR. 30,000 - 45,000/Month

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Job Description

  • Determines customer service quality standards by studying outbound calls and customer service presentations; conducting test calls to service representatives on new products.
  • Have strong check on calls made by representative and give them feedback accordingly.
  • Verifies results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.
  • Provides feedback to telemarketers by monitoring calls; conducting daily and weekly help sessions.
  • Evaluates customer service approaches by rating effectiveness of service representatives; providing quality ratings; identifying training needs; developing training programs; conducting training sessions.
  • Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes.
  • Contributes to team effort by accomplishing related results as needed.

Specific Tasks

  • Quality Assurance
  • Monitoring Live Chats, Emails, Text Messages And Calls
  • Training

Skills

pedigree formation, 3 years work in ogdcl, S.P.S.S, English Fluency

Job Details

Industry:
Functional Area:
Total Positions:
4 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
Less than 1 Year
Apply Before:
Nov 17, 2017
Posting Date:
Oct 02, 2017
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Skyscrapers Pvt Ltd

Services · 51-100 employees - Rawalpindi

Skyscrapers Pvt Ltd: Writing4money

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