If you excel in French / Spanish and-or German language please get in touch! >> Our 100% English position is fulfilled!Who are we? Smart Life its Robotics division has launched a product line of high quality Robotic vacuum cleaners and plays a key role in making our lives more comfortable and easy. In the years to come more smart robotic products will be developed that will bring a direct added value to our households. It helps us to create extra time for the things that we really enjoy in life! Our HQ is based in Europe.
Who are you? Pro-active | Quick learner | Correct and friendly | Trustworthy | Flexible | Responsible Personality
Qualities We Expect:
• Fast Learner- Should be able to familiarize with the ins and outs of our robot vacuum cleaners, and be comfortable working in an online environment, with various channels of communication. • Customer focused - understand and address customer needs • Great communicator - needs to be able to communicate progress and challenges to the rest of the team • Fluent one of the following languages: French - Spanish or German (Advanced Level) in: reading, writing and speaking
Responsibilities:
• Attract new customers by effectively answering their questions on our robotics products online • Encourage customer loyalty by providing troubleshooting and education to resolve customer complaints and concerns via e-mail, chat function and when required via Phone • Design and implement methods for storing and sharing information on customer complaints and queries, so that the rest of the organisation can learn
Reporting:
Will report to the Customer Service Manager in Europe
Location:
Based in Pakistan Flexible location
Working hours
Flexible / to be discussed / handy in cooperation with EU team Computer Skills Basic understanding required
Experience
Proven experience in customer service activities and excellent in French / Spanish or German language Competitive salary
Who are we? Smart Life its Robotics division has launched a product line of high quality Robotic vacuum cleaners and plays a key role in making our lives more comfortable and easy. In the years to come more smart robotic products will be developed that will bring a direct added value to our households. It helps us to create extra time for the things that we really enjoy in life! Our HQ is based in Europe.