This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Mar 07, 2023 129 views
This is a full time remote work from home position.
Duties include the following primary responsibilities:
- Assisting Crosstalk VoIP customers with troubleshooting, upgrades, and changes
- Responding to urgent customer issues and outages
- Working with prospective customers in a Sales Engineering capacity (sales commissions are provided for any sales made)
- Working with customers to walk them through the design of their PBX systems, providing best practice advice that allows them to make full use of their new PBX system
- Building, testing, and maintaining new customer PBX systems (following Crosstalk’s turnkey PBX build process)
- Maintaining Crosstalk Hosted PBX servers (running update processes on a regular basis)
- Assisting in the setup of Crosstalk SIP trunking and making any changes necessary on behalf of our customers
- Assisting customers with the phone number porting process
- Overseeing subcontractor tickets and PBX builds
- Managing and distributing support tickets Requirements
- This position requires a strong working knowledge of VoIP, FreePBX/PBXact, Asterisk, SIP, networking, firewalls, and IT workflows.
- Additionally you must be an excellent communicator and be able to provide our customers with top notch customer service.
- Additional skills in DevOps (Ansible, Grafana, etc.) are highly favorable to this position, but not a specific requirement.
- The candidate that we’re seeking should first and foremost have excellent experience with VoIP technologies, and be able to provide excellent customer service.
Details
- Pay will be based on the strength of the candidate, but will be appropriate for the position.
- Vacation and sick time provided as part of this salaried position.
- While this is a full time position, hours are flexible to accommodate the candidate.
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Work from Home
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
BSCS
Career Level:
Experienced Professional
Experience:
3 Years - 8 Years
Apply Before:
Apr 08, 2023
Posting Date:
Mar 07, 2023
Smart Placement Pvt Ltd
Recruitment / Employment Firms · 101-200 employees - Lahore
Smart Placement established Search Recruitment firm, dealing with Technology, Engineering, call center, Health Care, Construction and many others.
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