This is a full time remote work from home position.

Duties include the following primary responsibilities: 

  • Assisting Crosstalk VoIP customers with troubleshooting, upgrades, and changes
  • Responding to urgent customer issues and outages 
  • Working with prospective customers in a Sales Engineering capacity (sales commissions are provided for any sales made) 
  • Working with customers to walk them through the design of their PBX systems, providing best practice advice that allows them to make full use of their new PBX system 
  • Building, testing, and maintaining new customer PBX systems (following Crosstalk’s turnkey PBX build process) 
  • Maintaining Crosstalk Hosted PBX servers (running update processes on a regular basis) 
  • Assisting in the setup of Crosstalk SIP trunking and making any changes necessary on behalf of our customers 
  • Assisting customers with the phone number porting process 
  • Overseeing subcontractor tickets and PBX builds 
  • Managing and distributing support tickets Requirements
  • This position requires a strong working knowledge of VoIP, FreePBX/PBXact, Asterisk, SIP, networking, firewalls, and IT workflows.
  • Additionally you must be an excellent communicator and be able to provide our customers with top notch customer service.
  • Additional skills in DevOps (Ansible, Grafana, etc.) are highly favorable to this position, but not a specific requirement.
  • The candidate that we’re seeking should first and foremost have excellent experience with VoIP technologies, and be able to provide excellent customer service.


  • Pay will be based on the strength of the candidate, but will be appropriate for the position. 
  • Vacation and sick time provided as part of this salaried position. 
  • While this is a full time position, hours are flexible to accommodate the candidate.

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
Work from Home
Job Type:
Job Location:
No Preference
Minimum Education:
Degree Title:
Career Level:
Experienced Professional
3 Years - 8 Years
Apply Before:
Apr 08, 2023
Posting Date:
Mar 07, 2023

Smart Placement Pvt Ltd

Recruitment / Employment Firms · 101-200 employees - Lahore

Smart Placement established Search Recruitment firm, dealing with Technology, Engineering, call center, Health Care, Construction and many others.

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