Posted Jun 06, 2023 153 views
Job Description
We are actively hiring Japanese speaking candidates for our Contact center in Islamabad D 12 Markaz – Salary 100 K Fixed plus 15% fuel Allowance.
Timings are from 9AM to 6PM – SAT- SUN OFF
Role and Responsibilities:
- Effectively communicate with customers to understand their needs and demands in the Japanese language
- Answer customer support tickets and calls in a professional manner
- Research required information using available resources
- Accurately manage and resolve customer issues
- Adhere to standard operating procedures required by the process and organization
- Awareness of relevant service levels.
- Providing Japanese language support to our clients and customers
- Translating communications between Japanese clients
- Interpreting in meetings and calls as required
- Developing and maintaining relationships with Japanese clients and partners
- Assisting with Japanese language-related projects as needed
Eligibility:
- Fluent in Japanese (verbal only)
- Adhere of customer support culture
- Open to native and non-native speakers
- Ability to explain complex information
- Exceptional customer support skills
- Self-motivated
- Excellent interpersonal skills
- Basic computer knowledge
- Aptitude for learning, understanding and conveying services to members
Perks and benefits:
- Attractive Package with Incentives and Bonuses
- Free Lunch / Tea / Coffee / Refreshment
- Medical Insurance
- Fuel allowances
- Life Insurance
Salary is from 100000 to 1150000 Basic – Bonus will be added on after Target Achievement
Training will be provided – Financial Trade platform. US Forex , Cryptocurrency
Timings are from 8:30 to 6:00 – Sat Sunday Off – Morning Shift -
3 to 5 days Training provided as per standardization of the company culture and processes.
We are equal opportunity employer.
Please Note: This Job is strictly for Islamabad/Rawalpindi Residents only, Please Do not apply if you are outside these cities or not willing to relocate.
Job Details
Diversity Inclusion:
Smart Resources SMC Pvt Ltd
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