Customer Service Representative

Smart Resource Smc Pvt Ltd

Islamabad , Pakistan

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Posted Feb 28, 2023 111 views Report Job

PKR. 50,000 - 60,000/Month

Role and Responsibilities:

Effectively communicate with customers to understand their needs and demands in the English language
Answer customer support tickets and calls in a professional manner
Research required information using available resources
Accurately manage and resolve customer issues
Route calls to the appropriate resource
Adhere to standard operating procedures required by the process and organization
Awareness of relevant service levels

Eligibility:

Fluent in English (verbal only)
Customer support culture
Open to native and non-native speakers
Ability to explain complex information
Exceptional customer support skills
Self-motivated
Excellent interpersonal skills
Basic computer knowledge
Aptitude for learning, understanding and conveying services to members

Perks and benefits:

Attractive Package with Incentives and Bonuses
Free Lunch / Tea / Coffee / Refreshment
Medical Insurance
Fuel allowances
Life Insurance

Skills

Good English Communication Skills Customer Service Skills Client Relationship Management

Job Details

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

10 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Pakistan

Gender:

No Preference

Career Level:

Entry Level

Minimum Experience:

Less than 1 Year

Apply Before:

Mar 29, 2023

Posting Date:

Feb 28, 2023

Diversity Inclusion:

We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.