Role and Responsibilities:

  • Effectively communicate with customers to understand their needs and demands in the Japanese language
  • Answer customer support tickets and calls in a professional manner
  • Research required information using available resources
  • Accurately manage and resolve customer issues
  • Route calls to the appropriate resource
  • Adhere to standard operating procedures required by the process and organization
  • Awareness of relevant service levels

Eligibility:

  • Fluent in Japanese (verbal only)
  • Understanding of Japanese honorific speech and customer support culture
  • Open to native and non-native speakers
  • Ability to explain complex information clearly in Japanese
  • Exceptional customer support skills
  • Self-motivated
  • Excellent interpersonal skills
  • Basic computer knowledge
  • Aptitude for learning, understanding and conveying services to members

Perks and benefits:

  • Attractive Package with Incentives and Bonuses
  • Free Lunch / Tea / Coffee / Refreshment
  • Medical Insurance
  • Fuel allowances
  • Life Insurance

Skills

  • Fluent in Japanese
  • Communication Skills
  • Customer Service Skills

Job Details

Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Mar 24, 2023
Posting Date:
Feb 23, 2023

Work Environment

Supervisor’s gender:
Male
Percentage of female coworkers:
30-39%

Smart Resources SMC Pvt Ltd

Information Technology · 11-50 employees - Islamabad

...

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