Customer service and outreach. B2B & B2C.
- Proven analytical and conversational abilities.
- Multi-tasking is a natural inclination, not an added effort.
- English typing fluency (50 WPM or more with 98% accuracy).
- Ability to document with active listening and comprehension.
- Able to recognize patterns while servicing customers for different businesses.
- Ability to follow instructions and commit decisions to memory in real-time.
- A people person with good emotional intelligence
- Candid yet cordial.
- Detecting the pulse of the verbiage in a fast-paced environment.
- Someone who thrives and excels at discovering customer needs, addressing their concerns and pointing them in the right direction.
- A natural icebreaker and a small talk enthusiast.
- Ability to spot opportunities for improvement in the tools and processes you use, and communicate impact
- Thriving as part of a team — we all work together
- Availability for rotational shifts.
- Customer support experience
- Impressive internet researching skills
- Coherence in construction of fast responses with an eye for phrasing, grammar, and punctuation
Smith.ai is a company that prides itself on its building blocks — the people. With an established presence in the U.S. and chartering globally to recruit the best talent in the business process outsourcing industry as our prime resource, we are quick to identify and appreciate skills that would have normally been overlooked in the recruitment cycle and turn them into growth opportunities for our team.
Market-competitive salary...with an above-market growth opportunity curve.