Client Services Representative

Smith.AI Unverified

Lahore , Pakistan

Posted Mar 20, 2020 302 views Report Job

PKR. 70,000 - 125,000/Month

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Job Description

The Scope:

Customer service and outreach. B2B & B2C.

Skills:

  • Proven analytical and conversational abilities.
  • Multi-tasking is a natural inclination, not an added effort.
  • English typing fluency (50 WPM or more with 98% accuracy).
  • Ability to document with active listening and comprehension.
  • Able to recognize patterns while servicing customers for different businesses.
  • Ability to follow instructions and commit decisions to memory in real-time.

The Candidate:

  • A people person with good emotional intelligence
  • Candid yet cordial. 
  • Detecting the pulse of the verbiage in a fast-paced environment.
  • Someone who thrives and excels at discovering customer needs, addressing their concerns and pointing them in the right direction.
  • A natural icebreaker and a small talk enthusiast.
  • Ability to spot opportunities for improvement in the tools and processes you use, and communicate impact
  • Thriving as part of a team — we all work together

The Requirement:

  • Availability for rotational shifts.
  • Customer support experience
  • Impressive internet researching skills
  • Coherence in construction of fast responses with an eye for phrasing, grammar, and punctuation

The Opportunity:

Smith.ai is a company that prides itself on its building blocks — the people. With an established presence in the U.S. and chartering globally to recruit the best talent in the business process outsourcing industry as our prime resource, we are quick to identify and appreciate skills that would have normally been overlooked in the recruitment cycle and turn them into growth opportunities for our team.

The Remuneration:

Market-competitive salary...with an above-market growth opportunity curve.

Job Details

Total Positions:
5 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Experience:
1 Year - 11 Years
Apply Before:
Apr 20, 2020
Posting Date:
Mar 20, 2020
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Smith.AI

Information Technology · 101-200 employees - Lahore

Smith.AI

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