Customer Support Executive

Soft Pvt Ltd Unverified

Lahore , Pakistan

Posted Mar 31, 2021 133 views

PKR. 60,000 - 60,000/Month

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Job Description

  • Note: Only exceptional candidates will be considered for this role with salary starting at 60,000 per month.
  • Uneek Clothing is B2B clothing wholesaler and manufacturer in the UK & EU; for more than 20 years Uneek has been one the leading names within the industry.
  • The customer support representative is a dual role requiring good customer skills as well as IT skills to assist customers enquiries and complex issues.
  • Dealing with customers and internal enquiries from multiple channels including email, internal systems and on the phone.
  • Excellent spoken & written skills in English are essential for this role as you will be dealing with customers/partners based in the UK.

Job role

  • Your role as a customer support will be to assist customers via email and on the phone as well as the internal systems.
  • You will also be expected call businesses to inform them regarding issues or queries they have.
  • We expect the potential candidate to have the following skills:
  •  Strong communication skills in English
  •  Fast Execution & Strong follow-up
  •  Quick learner 
  •  Able to take initiative 
  •  IT competent
  •  Excellent people skills
  •  Confident

Responsibilities

  •  Assisting customers via email or phone.
  •  Handling queries via emails & internal systems.
  •  Outbound calls to customers for further information to queries & issues.
  •  Administrative tasks
  •  Complete all daily tasks in a timely and professional manner.

 we will only be contacting shortlisted candidates.

Note: Due to the current pandemic this may be held via Zoom.

Working Hours: 9 hours per shift 1pm - 10pm Pakistan timings to align with UK

Job Details

Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
May 02, 2021
Posting Date:
Mar 31, 2021
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Soft Pvt Ltd

Information Technology · 11-50 employees - Lahore

pBest IT services provider in the world/p

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