Customer Support Representative

Soft Pvt Ltd Unverified

Lahore , Pakistan

Posted Jan 11, 2020 210 views Report Job

PKR. 30,000 - 30,000/Month

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Job Description

Note: 

Only exceptional candidates will be considered for this role with salary starting at 30,000 per month plus commission.

Loadx LTD is a technology based platform for the logistics industry based in the UK & EU; we connect transporters and customers looking to move/transport goods via our ecommerce portal. The customer support representative requires good customer skills as well as sales skills to convert enquiries into sales & generate leads. Dealing with customers and transporters enquiries from multiple channels including chat/email and phone.

Excellent spoken & written skills in English are essential for this role as you will be dealing with customers/partners based in the UK.

Job role

Your role as a customer support will be to assist customers on the phone as well as on the live chat system on our website and email. You will also be expected to generate leads and call businesses to introduce our services. We expect the potential candidate to have the following skills:

· Strong communication skills in English

· Fast Execution & Strong follow-up

· Quick learner 

· Able to take initiative 

· IT competent

· Excellent people skills

· Confident

· Sales Driven and Target Orientated

Responsibilities

· Inbound and outbound calls to support customers/ transporters for any queries

· Assisting with processing orders and converting leads to sales

· Assisting customers on our live chat system

· Handling queries via emails

· Assigning drivers to daily jobs

· Administrative tasks

· Convert Business prospects to customers

Working Hours: 12 hours per shift (2pm- 2am) Saturday & Sunday + Overtime

Job Details

Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
Airlines, Lahore, Pakistan
Gender:
Male
Age:
22 - 35 Years
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
1 Year - 2 Years
Apply Before:
Feb 10, 2020
Posting Date:
Jan 11, 2020
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Soft Pvt Ltd

Information Technology · 11-50 employees - Lahore

pBest IT services provider in the world/p

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