Customer Support Representative

Soft Pvt Ltd Unverified

Lahore , Pakistan

Posted Apr 23, 2019 100 views

PKR. 20,000 - 25,000/Month

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Job Description

We require experienced CSR with EXCELLENT ENGLISH speaking and listening skills and those who are able to work with team members. IELTS certification will be a plus point.

  • Answers customer inquiries/communications as required
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Resolve client’s problems by active listening and response.
  • Works with the organization’s regional offices to resolve problems facilitate solutions and enhance customer service offerings.
  • Conducts follow up phone calls to survey respondents who have concerns or questions.
  • Maintain excel sheet for all issues listed.
  • Maintain Daily Call Log.
  • Manage the online panel as well (We'll train you, how to use that)

Shift Timings

Night Shift (Monday to Friday): 9PM to 2AM

Job Details

Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Job Location:
Airlines, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
May 23, 2019
Posting Date:
Apr 23, 2019
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Soft Pvt Ltd

Information Technology · 11-50 employees - Lahore

pBest IT services provider in the world/p

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