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Job Description

  • Managing customer communications on high severity incidents, i.e. SEV 1/ SEV2
  • Supporting escalation procedures to drive actions
  • Supporting Root Cause Analysis (RCA) as part of Problem Management
  • Support shifts around the clock with on-call rotations as needed for coverage
  • Support creation and management of hosted incident bridges for resolution
  • Assist with ticketing queue management for proactively managing incident queue levels
  • Must have excellent communication skills to manage US based clients.
  • CCNP Certified. 

Job Details

Functional Area:
Total Positions:
4 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
No Preference
Minimum Education:
Degree Title:
Management Information Systems / Technical Project Management
Career Level:
Experienced Professional
Minimum Experience:
8 Years
Apply Before:
Mar 02, 2020
Posting Date:
Feb 13, 2020
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Information Technology · 11-50 employees - Islamabad

Softoo is an IT outsourcing services product development company. It provides business application and web development services to customers over the world. Softoo has increased outstanding experience in agile software development with concentrate on technical help and maintenance, web and mobile ap ...Read More