Who we are?

Soloinsight Inc USA was founded on the driving principles of automation and security, to improve operational efficiencies. Since its incorporation in 2013, it has grown into a leading platform adopted by a wide variety of companies from mid-size, growth-oriented firms to Fortune 100.

What we do!

We are a Software company, our SaaS product CloudGate is a modular Physical Identity and Access Management platform designed to manage physical and logical identities and credentials. CloudGate unites global identities from disparate Physical and logical access control systems.

About the Position!

The Technical Writer and Content Strategist is responsible for the creation and maintenance of content in company’s Knowledge Base for our product. This role involves coordinating with several different teams ranging from product to marketing, to support department in order to provide the best and most accurate possible content.  


The Technical Writer will also be responsible for managing knowledge base content in the contextual help panel as well as contributing to the research and strategy of learning content. 

What will you do?

Job Role and Duties:

·        Create and maintain product documentation/user manuals/help guides for customers within the Knowledge Base and Contextual Help panels through a content management system 

·        Collaborate with other teams within Soloinsight to help ensure that new product updates are covered 

·        Accommodate internal requests by responding to and managing requests in the system 

·        Smoothly move through the planning, writing and editing process to ensure timely delivery 

·        Ensure the Knowledge Base information is clear, fast to access and meaningful to best assist the clients with any training needs. 

·        Ensure regular reviews of the content and reports to identify trends and other areas with improvement needed 

·        Manage and respond to feedback left on content 

·        Contribute to discovering and testing the best way to present information to the target audience.

What are we looking for?

Qualifications and Skills:

·        Bachelors Degree (BS preferred)

·        Strong writing, editing and English language skills 

·        A passion for creating great content 

·        Ability to break down complex concepts into engaging and easily digestible content 

·        A good understanding of how language choice affects the intended audience 

·        Strong time management and prioritization skills 

·        Excellent communication skills, both verbal and written 

·        Results-driven 

About Schedule!

Working Hours and Schedule:

  • 40 plus hours per week - Must be willing to work overlapping hours as needed

  • 5 days a week (Rotating)

What do we offer? 

Exciting Benefits:

  • Market-leading Salary and Allowances

  • Medical Insurance Coverage – Self & Dependents

  • Parents Medical Coverage

  • Disability insurance

  • Life Insurance

  • Outdoor Medical Allowance

  • Provident Fund and EOBI

  • Performance-based bonuses

  • Annual Performance Reviews

  • Home Internet Subsidy

  • Conveyance Allowance

  • Company Subsidized Vehicle Financing Plans

  • Company Provided Dinner

  • Professional Development Budget

  • Recreational area for in-house games

  • In-house Gym

  • Friendly work environment

  • Training opportunities

  • Friendly work environment

  • Company Sponsored Recreational Tours

  • Earned Annual Leaves

  • Leave Encashment

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
Job Type:
Customer Support
Job Location:
No Preference
Minimum Education:
Degree Title:
Career Level:
Experienced Professional
Minimum Experience:
5 Years
Apply Before:
Oct 07, 2022
Posting Date:
Sep 07, 2022

Work Environment

Supervisor’s gender:
Percentage of female coworkers:
Flexible work time:
Remote work option:
Transport allowance:
Dedicated vehicle / Pick-and-Drop:

Soloinsight Pvt. Ltd.

Information Technology · 101-200 employees - Lahore

Soloinsight Pvt Ltd is a subsidiary of SoloInsight Inc, USA, provides technology solutions using an identification platform of integrated software and sensors to help customers manage critical resources – security, personnel, assets, and visitors – while maintaining compliance. Through 10 years of engagement with our customers, we have crafted accurate, swift, and elegant recognition solutions

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