Posted Jul 13, 2017 6 views
- Keep close liaison with the customers and provide best possible service to keep them satisfied.
- Constant monitoring of the system for multiple clients and report in case of any error observed.
- Prepare and manage schedule for all planned maintenance/updates for the clients.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Must coordinate between different teams for timely and accurate resolutions of the highlighted issues.
- Respond to customers through email, chat & phone for the resolution of their queries.
- Ability to multi-task in a fast-paced environment with rapidly changing priorities
- Share daily performance report with the team lead.
Skills:
- Individual having the Ability to read, write, and speak English fluently with good American or Neutral accent “ONLY”.
- Exceptional engagement and communication skills.
- People friendly, disciplined, organized and dedicated.
- Proven ability in managing and fostering relationships.
- Attention to detail and ability to participate in overall customer relationship management activities
- Process driven. Analytical thinker. High degree of initiative and ownership
Job Details
Soloinsight Pvt. Ltd.
Soloinsight Pvt Ltd is a subsidiary of SoloInsight Inc, USA, provides technology solutions using an identification platform of integrated software and sensors to help customers manage critical resources – security, personnel, assets, and visitors – while maintaining compliance. Through 10 years of engagement with our customers, we have crafted accurate, swift, and elegant recognition solutions
What is your Competitive Advantage?
Similar Job Titles
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Zohaib Ali
Marketing Manager
Digital Online Devices
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Ali Aziz
CEO
Shopistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
Aqib Irshad
Head of HR, Training & OD
FINCA
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
