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Job Description

  • Keep close liaison with the customers and provide best possible service to keep them satisfied.
  • Constant monitoring of the system for multiple clients and report in case of any error observed.
  • Prepare and manage schedule for all planned maintenance/updates for the clients.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Must coordinate between different teams for timely and accurate resolutions of the highlighted issues.
  • Respond to customers through email, chat & phone for the resolution of their queries.
  •  Ability to multi-task in a fast-paced environment with rapidly changing priorities
  • Share daily performance report with the team lead.

Skills:

  •  Individual having the Ability to read, write, and speak English fluently with good American or Neutral accent “ONLY”.
  • Exceptional engagement and communication skills.
  • People friendly, disciplined, organized and dedicated.
  • Proven ability in managing and fostering relationships.
  • Attention to detail and ability to participate in overall customer relationship management activities
  • Process driven. Analytical thinker. High degree of initiative and ownership

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Department:
Sales and Customer Support
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
2 Years - 3 Years
Apply Before:
Aug 13, 2017
Posting Date:
Jul 13, 2017
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Solotech Labs

Information Technology · 51-100 employees - Lahore

Solotech Labs is a project of SoloInsight Inc, USA, provides technology solutions using an identification platform of integrated software and sensors to help customers manage critical resources – security, personnel, assets, and visitors – while maintaining compliance. Through 10 years of engagement ...Read More

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