SoloInsight is a global recognition software platform which help its clients to accurately and efficiently manage ingress and egress to increase safety and ensures compliance. We are looking for a customer-oriented services team-lead to supervise our own contact Center.
A Support team lead will act as a liaison, provide product/services information when needed, and resolve any emerging problems that our clients might face.
The good team lead can put himself in customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and support people can gather that for you. Problem-solving also comes naturally to customer care specialist. A team lead must be confident at troubleshooting to resolve the problem.
You will work in collaboration with software team occasionally to resolve any complaint from the customers, solve problems and suggest improvements.
The goal is to do everything possible to provide the best support to our clients & Customers.
The Team lead will provide support via phone, web, email, chat and other channels as required.
Soloinsight Pvt Ltd is a subsidiary of SoloInsight Inc, USA, provides technology solutions using an identification platform of integrated software and sensors to help customers manage critical resources – security, personnel, assets, and visitors – while maintaining compliance. Through 10 years of engagement with our customers, we have crafted accurate, swift, and elegant recognition solutions