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Job Description

Job Brief

Solotech Lab is seeking a Database Technical Support Engineer to join our team. As a Technical Support Engineer he will be working in team that is dedicated to providing the highest level of client service in a highly visible environment. While solid technical skills are must, Soft skills are also required in this highly interactive job.

Job Responsibilities:

• Provide Skype, email and phone ­based technical support to customers in US

• Handling escalated tickets from Level 2 technicians. Sometimes this will include the need for interfacing with customers directly to ensure their solution works moving forward. Should have strong understanding of MySQL commands for support or troubleshooting,

• Streamlining processes and procedures in a fast-paced work environment.

• Troubleshoot technical problems remotely using database IDE and web portal

• Provide a rapid response time to all technical support inquiries.

• Learn quickly and use your knowledge to solve problems efficiently.

• Can write shell scripts to automate common system tasks.

• Achieve customer satisfaction through fast, accurate replies and fixes to problems.

• Liaise with our development team to report and log bugs.

• Escalate unresolved issues as required; maintain ownership of issues through resolution.

• Spend couple of hours with the development team during regular working hours.

Must be comfortable working in night shift






database design


Job Details

Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Database Department
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Aug 25, 2017
Posting Date:
Jul 25, 2017
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Solotech Labs

Information Technology · 51-100 employees - Lahore

Solotech Labs is a project of SoloInsight Inc, USA, provides technology solutions using an identification platform of integrated software and sensors to help customers manage critical resources – security, personnel, assets, and visitors – while maintaining compliance. Through 10 years of engagement ...Read More

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