Please turn on your javascript Database Technical Support Engineer Job, Lahore, Solotech Labs - ROZEE.PK

Apply For This Job

Close
or

Job Description

Job Brief

Solotech Lab is seeking a Database Technical Support Engineer to join our team. As a Technical Support Engineer he will be working in team that is dedicated to providing the highest level of client service in a highly visible environment. While solid technical skills are must, Soft skills are also required in this highly interactive job.

Job Responsibilities:

• Provide Skype, email and phone ­based technical support to customers in US

• Handling escalated tickets from Level 2 technicians. Sometimes this will include the need for interfacing with customers directly to ensure their solution works moving forward. Should have strong understanding of MySQL commands for support or troubleshooting,

• Streamlining processes and procedures in a fast-paced work environment.

• Troubleshoot technical problems remotely using database IDE and web portal

• Provide a rapid response time to all technical support inquiries.

• Learn quickly and use your knowledge to solve problems efficiently.

• Can write shell scripts to automate common system tasks.

• Achieve customer satisfaction through fast, accurate replies and fixes to problems.

• Liaise with our development team to report and log bugs.

• Escalate unresolved issues as required; maintain ownership of issues through resolution.

• Spend couple of hours with the development team during regular working hours.

Must be comfortable working in night shift

Skills

Database

MySql

database

development

database design

troubleshooting

Job Details

Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Department:
Database Department
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Aug 25, 2017
Posting Date:
Jul 25, 2017
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Solotech Labs

Information Technology · 51-100 employees - Lahore

Solotech Labs is a project of SoloInsight Inc, USA, provides technology solutions using an identification platform of integrated software and sensors to help customers manage critical resources – security, personnel, assets, and visitors – while maintaining compliance. Through 10 years of engagement ...Read More

I found a job on Rozee!
Rozee Career Talks