Posted Jun 02, 2017 3 views
Solotech is looking for Technical Support engineer for web applications and PHP.A candidate must be able to work Mon-Fri 9am to 5pm United States EST (including Daylight Saving Time)
Key Responsibilities
· Understand and master the company’s products and services through training and hands-on usage.
· Provide customer support to clients via various communications tools including email, phone, or live(Skype/Team Viewer).
· Gain a technical understanding and can at least analyze root causes and fix non-development issues (i.e. can address technical issues that don’t require development team’s help).
· Troubleshoot products configuration and minor issues.
· Provide demonstrations of services and products.
· Document incidents as well as other deliverables such as help files, FAQ, online help, knowledge bases, etc.
Be organized and properly update incident tickets, etc. .
Quickly analyze server logs for in depth details about the issue (if required)
Experience Required:
· Past/Current Software Programming experience in web development (specially PHP/Laravel, including databases, user interfaces, websites)
· Must have good verbal and written English communication skills . Past/Current Software Programming experience will be plus
Job Details
Soloinsight Pvt. Ltd.
Soloinsight Pvt Ltd is a subsidiary of SoloInsight Inc, USA, provides technology solutions using an identification platform of integrated software and sensors to help customers manage critical resources – security, personnel, assets, and visitors – while maintaining compliance. Through 10 years of engagement with our customers, we have crafted accurate, swift, and elegant recognition solutions
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