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Job Description

Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive.

Responsibilities:

  • Understanding the products and services provided by the company.
  • Supporting the customer through an email ticketing system and chat support.
  • Resolving customer complaints and queries.
  • Providing detailed information to customers.
  • Maintaining records of each complaints for future reference.
  • Informing the Development department with complaints.
  • Work on exceptional customer service and satisfaction.
  • Following up with customers for any further information.
  • Taking feedback from the customers.
  • Negotiating the terms and conditions with the customer.
  • Contributing the work to the company’s knowledge base.
  • Maintaining a healthy relationship with the clients.
  • Adhering to the company’s rules and regulations.

Requirements:

  • Bachelor’s degree in in any related field.
  • 1 years of experience working as a Customer Support Executive or a similar position in the Customer Service department.
  • Exceptional verbal and written communication skills.
  • Phenomenal conflict-resolution skills.
  • A customer-oriented individual.
  • Excellent negotiation and sales skills.
  • A quick learner and exceptional ability to make decisions.

Eligibility Criteria:

  • 1 Year Experience Preferable

Timing

  • Morning Shift (10am-7pm)

 

Job Details

Industry:
BPO
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Oct 14, 2021
Posting Date:
Sep 13, 2021
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Solution Surface

BPO · 1-10 employees - Lahore

Solution Surface

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