This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Oct 11, 2017 6 views
Job Objective:
- To efficiently respond to customer’s correspondence through various modes including fax, email and letter.
- To manage bulk letter dispatching.
Job Responsibilities:
- Using prolific writing skills supported by appropriate vocabulary to respond to the customers through letters, emails and faxes within the defined KPI’s/TAT’s.
- Effectively ensure first contact resolution (FCR) to customers by closely liaising with other functional units for a swift resolution.
- To ensure timely conclusion of PTA / Legal cases to avoid any litigation by taking all stake holders on board.
- Understanding with various writing techniques to address the core issue including marketing scripts, apology scripts, explanatory scripts and welcome scripts effectively.
- Execution of plans devised by the line concerning special projects related to unprecedented situations.
- Meeting targets assigned by the line manager related to service level, response time and FCR.
- Conveying customers’ feedback and suggestions to the line in order to offer services exceeding customer expectations.
Key Performance Indicator:
- Productivity [ number of emails/letters/faxes handled, service level]
- Quality [ Repeated complaints]
Skill Set Required:
- Effective writing skills
- Good Communication and Interpersonal Skills.
- Optimistic with supportive attitude.
- Effective writing skills
- Time management
Job Details
Job Channel:
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
Female
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
3 Years (medical equipment experience is preferred)
Apply Before:
Nov 12, 2017
Posting Date:
Oct 11, 2017
Solutions Group of Companies
Consultants · 1-10 employees - Lahore
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