Posted Jan 31, 2017
servicePath is an innovative provider of commercial software for IT Service Providers, specifically Managed Services and Cloud Computing providers. We are building a platform that is using the latest and greatest in technology (or quite close to it).
We are looking to add a technical customer support engineer to our team in Lahore. They will be extremely passionate and highly motivated individuals who want to make a difference.
Required Skills
- The successful candidates will have experience in:
- Client-facing experience
- Excellent written and verbal skills in English
- Excellent phone manner
- Firm grasp of how the web works and software products
- Some experience with development in .Net and JavaScript
The Support Engineer is responsible for providing high-quality technical support for servicePath software program. This person will also work on other programming and documentation projects as required. For entry-level applicants we are willing to train the right candidate.
Support Engineers deliver effective technical customer support to our rapidly growing customer base, delivering solutions to both technical and non-technical end users while also supporting a wide range of technologies.
Additional responsibilities include:
- Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary
- Resolving escalated customer complaints without the need for team lead intervention
- Documenting troubleshooting and problem resolution steps
- Participation in providing training to customers as required
Other Details
servicePath offers a competitive salary and a full list of benefits including:
- Wellness program including contribution to Gym membership
- Provident fund
- Weekly Tea Party
- Monthly lunch
- We celebrate your birthday
- Fun and creative environment with a talented group of developers, great office and awesome team events
Job Details
Source Path Pvt. Ltd.
servicePath is an innovative provider of commercial software for IT Service Providers, specifically Managed Services and Cloud Computing providers. servicePath has offices in the UK, Dubai and Lahore with clients based in Europe, North America and the Middle East. servicePath is developing innovative software based on the Microsoft .NET platform using leading edge technologies like Silverlight 5.0, NServiceBus, RavenDB, WCF, WF, Microsoft Azure.. We offer exciting opportunities for learning and career enhancement for talented people.
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