Assistant Manager, FIG - Bank Rates

The Role: Assistant Manager, FIG – Bank Rates  

Grade Level: (relevant for internal applicants only) 09 

The Location: This position is based in Islamabad, Pakistan.

The Team / The Business: We are truly a global firm. The presence of our Bank Rates team spans over Pakistan, Philippines, India and the United States.

Impact: You will have an opportunity to improve your skillset and grow a global internal and external network that will enable you to regularly assess client service levels and identify creative, viable ways to drive meaningful improvement.

The Career Opportunity: Our Company prides itself in being an equal opportunity employer and a result faced meritocracy. We set high standards and value accountability for all. At the same time, we seek to identify and reward exceptional performance with growth opportunities. Based on planned growth and initiatives, you have an opportunity to emerge to more specialized roles and act as a resource for the team.

Responsibilities:  

• Lead and mentor a team of 12 -15 Data Analyst/Lead Data Analyst enabling them to provide accurate and reliable data to internal database and external clients.
• Support Operations Lead in maintaining overall green departmental health.
• Remain at or below client-reported accuracy targets, while maintaining a green performance indicator for Quality Control data sampling results for every quarter.
• Maintain dataset timeliness goals per defined key performance indicators (KPIs).
•  Seek opportunities to create strategies yielding in reduction of client-reported errors, human mistakes, timeliness errors, and process/procedural errors.
• Seek opportunities to reduce year-over-year backlog.
• Design, execute and support the enhanced profile of employees at the entry level of Data Analyst in partnership with the People teams.
• Work on the professional development of Data Analysts to make them capable of executing tasks with utmost diligence, accuracy, ownership, and professional maturity by providing them resources and opportunities.
• Develop the second line of Operations leadership by enhancing their ownership, visibility, and decision-making ability.
• Drive the core operating culture of Quality, LEAN, Agile, Automation, Execution, and Client First at all levels.
• Develop and execute a mechanism to measure effectiveness of onboarding and trainings.
• Ensure career development plans are created for every individual and are audited by at least one skip-level leader with the plans being business as usual as part of one-on-one check-ins.
• Utilize EssentialTECH, Learning Xchange, Edge, Sphere for upskilling at all levels.
• Improve year-over-year retention rate of top and emerging talent and reduce open positions throughout the year.  Ensure minimum turnaround time for replacement requisitions.
• Ensure aligning practices, processes and strategies to develop ONE organization and team culture.

What We’re Looking For: 

Basic Qualifications:   

• Advanced knowledge of Bank Rates product and parameters 

• Working experience with internal tools, such as CTS, Appian, etc  
• Ability to provide constructive feedback and demonstrate training capabilities   
• Conflict resolution   
• Lean mindset   

• Being able to think Global, act local   
• Strong comprehension, oral and written interpersonal skills   
• Extraordinary work ethic and self-motivation   
• Deep understanding of and proficiency in MS Word, MS Excel and MS PowerPoint.   
• An ability to present or discuss an analysis of the problem at hand and its possible solution(s) with partners of all levels   

• Flexible to change in a dynamic environment  

  
Preferred Qualifications:   

• Understanding of the content procedures and how the data flows into the product  

• People management experience and Basic knowledge of SQL will be a plus