The Role: An Associate, M&D Client Services understands the everyday workflow of clients and helps utilize our
products more effectively and efficiently. You will directly contribute to the department’s goals of improving client
support interactions.
The Location: Islamabad, Pakistan
Work Shift: This is a Night shift position. You should be flexible to work on any other shift depending upon the
business need.
The Team: The Markets & Deals team is responsible for providing client support for our business intelligence tool by holding investigative conversations with clients regarding pricing, credit ratings, institutional ownership along with capital and M&A transactions. Being present in Pakistan, India & Philippines makes it a truly global team. Members of the team get to learn in-depth industry knowledge and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Product Management, Content & Industry Research, etc).
The Impact: As the face of the organization, your regular day requires you to answer client queries while showcasing your vast knowledge of our tools, data and the industries we cover. Additionally, you’ll help to
accelerate the quality and timeliness of the data, improve operational efficiency to reduce error rates, and improve support survey scores to help maintain retention rates and drive revenue increases.
What’s in it for you:
Responsibilities:
What we’re looking for:
Basic Qualifications:
At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence.