Associate Product Analyst, DMS Product Specialists

The Role: Associate Product Analyst, DMS Product Specialists

Grade: (relevant for internal applicants only) 07

The Location: Islamabad, PK

The Team:

The Data Management Solutions team is focused towards building customer centric data delivery platforms. The team with a wide global footprint carries a diverse set of skills ranging from finance and technology works together within and across multiple specialized functions.

Marketplace is a solution being designed by S&P Global and is a digital storefront where clients can access the best from S&P Global and select third party sources to drive their business forward in the best possible way. S&P has provided financial institutions and corporations with a wide variety of data for 150 years. With its new Marketplace product, clients will be able to access the widest range of data from S&P Global and third party vendors. Data is linked, searchable and available in an intuitive digital storefront with flexible delivery and backed by expert support from S&P Global’s data specialist.

The Impact:

The trifecta of skills; data, product and client management, allows the UAT to bridge that gap between all the functions involved in building the product. Giving an external look at the product, needs the necessary amount of insight on how the product is built, and the knowledge of the capabilities and limitations allows the product to grow in the direction that is both beneficial to the user and in the direction of the organization.

UAT function is an essential part of the organizations functions that allows the product to constantly improve.

What’s in it for you?

• Work closely across the technical, product, commercial, and client teams to research and solve problems, providing critical input on key product decisions, and be on the leading edge of testing out new product developments prior to launch.

• Exposure and experience interacting with the best of minds from product management and technology across the globe.

• Hands-on experience working on Agile software development framework.

• To become a subject matter expert on how our wide range of DMS products work.

• Improve social skills while interacting with industry leaders

Responsibilities:

• Lead User Acceptance Testing (UAT): Collaborate closely with agile scrum teams from technology, and product management globally to test the enhancements and developments delivered to our client-facing API and feed products and giving feedback, while keeping a very strong focus on our clients’ perspective, to ensure our clients get what they need.

• Execution of UAT against previously defined and signed-off business requirements or user stories

• Analysis and interpretation of Business Requirements, and where necessary, elicitation of further information from Business Analysts, Content Subject Matter Experts and Business Systems Analysts.

• Facilitate product change awareness: facilitate and conduct knowledge sessions regularly for internal Client Operations & other teams, to help increase their awareness of upcoming changes to products, as well as attract and channelize their feedback into the agile scrum teams developing the products.

• Product & business process improvement: interact with Client Support team globally to identify major client pain areas and improvement opportunities in our existing products & business processes.

• Continuously develop technical product knowledge and troubleshooting skills.

• Serve as the “voice of the customer” in the product development process, providing critical feedback regarding defect and enhancement prioritization and product lifecycle decision-making.

• Resolve product or service problems by clarifying the customer's feedback Coordinate internal projects and determine the best utilization of resources to increase client satisfaction.

• Maintain excellent client relationships and engage with key personnel across all levels of client organizations to encourage on time completions and repeat business.

• Work directly with clients to effectively manage their needs and preferences.

• Be a Product specialist for the DMS and provide in-depth technical assistance to clients.

• Isolate the root cause by troubleshooting on-the-go and co-ordiante with the relevant Product and Development Teams to get the client issues addressed as a part of the Support Role.

• Gain in-depth knowledge of products from a content and delivery standpoint

• Assess the technical environment dynamics within the client sites that may impact product performance

What We’re Looking For:

• Ability to quickly absorb the understanding of new or existing product areas, and assess the product changes from the client’s perspective.

• Excellent verbal and written communication skills with the ability to listen, question and understand, and to be clear and concise while expressing thoughts and pushing back with respect when required.

• Strong work ethic & discipline.

• Ability to take ownership of objectives set, and drive results independently.

• Strong team player with excellent people skills, to build good relationships at all levels, locally as well as globally.

• Ability to quickly adapt and be flexible to changing requirements and processes, and stretch working hours when required.

• Excellent problem solving ability and ability to think out of the box.

• Broad exposure to supporting clients on any of our client-facing products is an added advantage.

• Good analytical/logical skills, and basic level of understanding on OOPS concepts and programming.

Basic Qualifications:

• Bachelor's Degree in Business, Economics, Computer Science, MBA degree or other relevant field or equivalent practical work experience.

• In-depth product and data knowledge.

• Solid written, verbal communication and presentation skills.

• Ability to prioritize and handle multiple projects at once.

• Time and resource management skills a must.

• Client and project management expertise.

• Adept at research practices.

• Working knowledge of SQL and Excel.

• Familiar with API/ Web Services

Preferred Qualifications:

• Experience working with S&P Global clients.

• Working knowledge of Visual Studio.

• Design Thinking preferred.

• Basic  level of exposure on different Relational Databases (eg., SQL, Oracle, PostgreSQL etc) and SQL query writing.

• Basic understanding on Application Testing.

• Knowledge on Agile framework

About S&P Global Market Intelligence:

At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit .