Business Analyst I - Salesforce

The Impact: As a Salesforce PMBA who works in our Business System Analyst role you will use your extensive Salesforce Platform skills experience to help lead and improve the S&P Global Salesforce Platforms. You will make strategic decisions on the future state of the platform, as well as lead large Platform wide projects on all facets of the Salesforce application, from Service Cloud, Sales Cloud, App Partners and more

What’s in it for you: This position provides an unprecedented opportunity to shape the future of the S&P Global S&P Salesforce Instances. You will provide leadership to a large team of in-house Salesforce professionals and become a visionary in the future state of the platform as it scales out across the division. You will have the opportunity to design solutions based on Salesforce best practices and use your technical project management skills to lead large projects end to end in an Agile environment across one or multiple CRM teams. You will also have the opportunity to mentor and eventually manage a team of highly skilled professionals.

Responsibilities: 

• Provide strategic direction for the Salesforce system and work with various stakeholders to establish and implement best practices with regards to system configuration, unit testing, maintenance, security and access controls, and data integrity
• Administration of the Salesforce environment including customizing and implementing, security model, custom applications, object Management, Lightning App Builder, workflow rules, Process Builders, Lightning Flows, validation rules, dashboards, reports, and so on
• Coordinate testing and manage deployment of software updates
• Utilize leadership skills in mentoring other Salesforce Administrators
• Work in partnership with key business users, identify potential ways of improving the efficiency and/or effectiveness of current business operations
• Build a deep technical understanding and expertise of how the order to cash business operates departmental/divisional structure, functions, processes, procedures, and current application functionality
• Assist with the design of Salesforce solutions and project planning. Add value in all stages of project work (definition, development, deployment)
• Deployment planning. Understanding of Automated Deployment tools Copado/Version Control system is highly preferred
• Strong background in Salesforce Sales module
• Must know how to migrate data from using tools like data loader, work bench, dataloader.io to perform data migration
• Lead & Coordinate with QA, UAT and Go-Live Activities

What We’re Looking For: 

• Required 1+ Years of experienced Salesforce Business Analyst / Administrator (lightning preferred) with excellent communication skills
• Minimum 2 years of lightning development experience
• Experience with Salesforce Cloud and Service Cloud, SFDC integration, and ERP integrations
• Should have a thorough understanding of configuration of salesforce.com (workflows, validation rules, approval process, custom formulas, page layout, and record types). 
• Thorough knowledge of delivering projects in an agile scrum environment
• Able to provide leadership, participate and be a productive member of the team. Must be able to manage time with multitasking.
• Knowledge or working experience in Order to Cash systems /CPQ would be a plus
• Be the lead subject matter expert in driving the industry best practices for the CRM ecosystem and associated integrated tools

Basic Qualifications:

• Minimum of 1+ years of Salesforce CPQ experience.
• Preferred CPQ hands-on experience, assist in hands-on solution design, proof-of-concepts, process flows, as well as configuration and deployment required to support current and new projects.
• Experience with DocuSign and Revenue Recognition in Salesforce.
• Strong initiator and ability to work with limited supervision 
• Experience in Lightning is preferred
• Proficient in continuous integration environments (Copado, Jenkins)
• Ability to continuously learn and develop new skills to maintain technical currency
• Strong problem solving, critical thinking, troubleshooting, and analytical skills to set up and interpret logic, data, and rule relationships
• Excellent verbal and written communication skills
• Demonstrated listening, analytical, organizational, and time management skills
• Demonstrated ability to work independently and cross-functionally, including in high-pressure situations
• Recommends development and configuration strategies received minimal guidance Uses subject-matter expertise to advise others
• Help in defining integrations with other systems using Salesforce APIs 
• Strong SQL skills and familiarity

Preferred Qualifications:

• Salesforce Administrator /Advanced Administrator
• Salesforce Sales Cloud consultant 
• Copado Certified Administrator (nice to have)
• Copado Developer (nice to have)
• SAFe practitioner (nice to have)
•  Willing to work in Night Shift.

Flexible Working (optional)

We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.

Return to Work

Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative (link to career site page when available), we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

Grade/Level (relevant for internal applicants only): 08

The Location: Islamabad, Pakistan

About Company Statement:

S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.

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