Posted Dec 01, 2022 219 views
The Role: Customer Care Associate
Grade: (relevant for internal applicants only) 07
The Location: Islamabad, PK
The Team:
The Issuer Solutions Client Support Team assists our global client base with the day-to-day queries on our investor relations desktop product. You will work closely with our Client Advisors and Sales teams to ensure our clients are maximizing their use and value or our system. The data and insights available in our platform help drive decision making at the highest levels of publicly traded issuers. Our best-in-class client service team plays a critical role in ensuring a best-in-class client experience.
What you’ll work on:
Becoming an expert in all of IHS Markit’s corporate workflow solutions
Providing outstanding first-level phone and email support for corporate clients
Maintaining strong customer relationships while supporting IHS Markit’s software solutions, from tasks such as login assistance to higher severity projects and client queries
Providing clients, both internal and external, with timely assistance whenever a question or issue is raised
Troubleshooting via WebEx and assisting Account Managers with internal, issue ticketing system and escalations
Ownership of inbound client queries and additional responsibility for “how to” training and conducting basic product demonstrations
Liaising with product teams regarding bugs and forthcoming enhancements, and soliciting feedback from clients to ensure seamless support and ongoing innovation
Collaborating with internal teams to deliver marketing pieces and updating knowledge base tools
Utilize company CRM to track all client interactions
What we are looking for:
Working Hours – 12PM EST – 9PM EST
BA/BS degree and previous experience in Client Support (0-1 years)
Fluency in verbal and written English; knowledge of other foreign languages is a plus
Experience in finance / investor relations and software support a plus
Experience in working and/or living in an international working environment is a plus
Must be proficient in MS Word, Excel and Internet applications
Excellent interpersonal skills and phone/email presence; must be able to deal with others in a pleasant manner and work under varying degrees of pressure and time constraints
Ability to understand the business and technical needs of the client as well as troubleshoot or resolve client issues
Great listening skills and responsiveness
Personal initiative and ability to prioritize and multi-task efficiently and effectively
Ability to work independently while still interacting within an integrated team structure
About S&P Global Market Intelligence:
At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research, and news into tools that help track performance, generate alpha, identify investment ideas, understand industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies, and governments to make decisions with confidence. For more information, visit:
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.
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Job Details
S&P Global Market Intelligence
At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence.
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