Collections Team Lead, Dow Jones Indices (US Shift)
S&P Global Market Intelligence
Islamabad , Pakistan
Posted Sep 30, 2022 247 views
S&P Global Corporate
The Role: Collections Specialist, Dow Jones Indices (US Shift)
The Grade (For Internals Only): 10
Location: Islamabad, Pakistan
The Team: The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service. The Team Leader will be responsible in managing a team of Associate Collectors and a Senior Collector.
Key Responsibilities:
- Overall supervision of the collections team which includes overseeing team collections strategies, workflow assignments and performing account reviews.
- Ensuring adherence to policies and procedures related to payment, cancellation and suspension/termination of customer services
- Track and manage customer complaints and escalations
- Identify areas of improvement and implement an enhanced process that will help collectors to be more efficient and effective
- Work closely with S&P Global management to implement process policies and improvement plan that will contribute to effective collections and reduction of delinquency
- Managing ongoing training of Senior Collector and assisting in mutual support and knowledge sharing of the global Credit and Collections team
- Execution of special projects concerning collections as required
- Monitor performance metrics to ensure collectors are meeting agreed targets
- Establishes quality control standards and maintains and enforces them over time
- Tracks the rate of success of the entire process and continues to make adjustment when necessary
- Perform regular audits of accounts in the portfolio
- Responsible for hiring of Senior Collector and Associate Collectors
Qualification:
- Excellent verbal and written English communication
- 3-5 years of experience in collections, accounts receivable or related area
- Must be able to manage employees ethically and fairly while still being firm and enforcing company rules
- Excellent training skill
- Excellent interpersonal, motivational and leadership skills
- Excellent problem solving skill
- Must have strong problem solving and decision making skills
- Must have good critical thinking skills and exercise sound judgement
- Commitment to excellent customer service
- Strong attention to detail, goal oriented
- Ability to prioritize and manage multiple responsibilities and meet deadlines
- Advanced knowledge of MS Office Suite including Excel
- Knowledge of Akritiv or other collections strategy systems a plus
- Amenable to work in Islamabad Office
- Open to follow US Hours
S&P Dow Jones Indices
At S&P Dow Jones Indices, our role can be described in one word: essential. We’re the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500® and the Dow Jones Industrial Average®. More assets are invested in products based upon our indices than any other index provider in the world; with over 1,000,000 indices, S&P Dow Jones Indices defines the way people measure and trade the markets. We provide essential intelligence that helps investors identify and capitalize on global opportunities.
S&P Dow Jones Indices is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.spdji.com.
-----------------------------------------------------------
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.
-----------------------------------------------------------
Job Details
S&P Global Market Intelligence
At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence.
What is your Competitive Advantage?
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Zohaib Ali
Marketing Manager
Digital Online Devices
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ali Aziz
CEO
Shopistan
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Aqib Irshad
Head of HR, Training & OD
FINCA
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
