Credit Solutions Market Development - Sr. Specialist

​The Role: Product Manager EMEA Market Development Team

Grade: 9 Level (relevant for internal employees)

The Location: Islamabad, Pakistan

The Team: Our Credit Solutions (CS) team is a distinct business line within the Credit & Risk Solutions business unit that is fully dedicated to the commercial distribution of the ratings intellectual property of our Ratings division. Our combined product teams serve as a vehicle to develop solutions that integrate intellectual property across both the Ratings and Market Intelligence divisions. We bring together market-leading credit ratings data along with comprehensive analytics, company research and related data.

The Impact: You are a key member of the global product management team developing and managing the flagship commercial desktop and feed offerings, RatingsXpress and RatingsDirect respectively, which includes S&P’s proprietary credit ratings, research, risk indicators, financial data, and tools/analytics.  

You will directly participate in tactics related to the expansion and retention of the Credit Solutions book of business, primarily in the EMEA region. You will work closely with business partners to execute client engagement, renewal and lead-generation campaigns.

What’s in it for you: As a member of the RatingsDirect/EMEA product management team, you will be contributing to the success of Credit Risk Solutions’ premier desktop and feed subscription products. 

• You will work closely with our management, marketing, education, commercial, prospecting, client support, product specialist and product development functions.
• You will contribute to analyzing customer data, persona insight and book of business trends to develop strategies to support delivery of a new product. 
• Gain an In-depth understanding of RatingsXpress® and RatingsDirect® personas, and the value of S&P Global Ratings’ IP.
• You will contribute towards efforts to identify target personas and workflows for new enhancements in both feeds and desktop products

Responsibilities:

• Perform detailed analysis of financial performance from different viewpoints, including segment, region, country and historical perspectives, to monitor and report performance as well as identify key KPIs to focus on
• Produce and manage targets and campaign lists with tools such as Excel, Microsoft SQL and Salesforce etc.
• Use database tools to process large volume of data to produce analysis for research purposes, contribute to writing case studies
• Collate, synthesize and interpret trends via user feedback, commercial win/loss pipeline data to identify product strengths, weaknesses, opportunities and threats and deliver new campaign and outreach ideas
• Work with stakeholders, such as the Education and Marketing teams, to prepare relevant materials to complement commercial campaigns and release trainings
• Help to conduct market research to find prospective targets who are not currently clients (white space analysis) and conduct competitor analysis
• Participate in outreach campaigns of various natures.  Outreach campaigns can vary in terms of objectives, from gathering feedback on the product for the product development team to building detailed descriptions of workflows to deliver high quality marketing campaigns
• Support communications to deliver insight and updates to internal teams for RatingsDirect® and RatingsXpress® e.g. hub posts, deals of the month; popular research insights, etc.  
• Support commercial and other stakeholders in product queries, in pricing new opportunities and renewals
• Support initiatives and project work such as the RD CIQ to RD CIQ Pro upgrade project  
• Utilize the RatingsDirect® content and screener tools to develop useful solutions for clients
• Participate in the creation of product and marketing collateral, including user guides, release notes, client newsletter, or as assigned
• Maintain a library of user profiles, personas and workflows

What We’re Looking For: We are looking for a member of the product management core team to support revenue-generation strategies and monitor outcomes of commercial and marketing campaigns.

Basic Qualifications:

• Bachelor's degree or equivalent qualification (in Finance preferred, not required).
• Advanced knowledge of MS Excel
• Knowledge of SQL, and/or other database querying tools, as well as experience using APIs
• Effective presentation skills and the ability to communicate at all levels of the organization.
• Experience developing and maintaining Power BI dashboards
• Experience with Tableau would be advantageous
• Ability to work European hours while having some flexibility to accommodate other time zones

Preferred Qualifications:

• Knowledge of credit fundamentals and an understanding of the Credit Rating Agency business model and content would be helpful
• Excellent interpersonal, written and oral communication skills.
• Familiarity with Salesforce is desirable
• Comfortable working in a matrixed environment, ability to influence outcomes in parallel teams

About Company Statement:

At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

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