Posted Feb 21, 2023 190 views
The Role: Specialist -CRM Operations
The Grade (Relevant for internal candidates only): 08
The Location: Islamabad, PK
Shift: This is a permanent night-shift position (5.00 p.m to 2.00 a.m or 6.00 p.m to 3.00 a.m)
The Team:
We are a global team with presence in India, Pakistan and the Philippines. We support the commercial front-line team in the Order-to-Cash workflow. We enjoy an interesting position within the organization and are continuously growing as we integrate our operations with other departments to provide assistance to an ever-increasing list of individuals and departments. The COPS and CRMhelp team are currently going through a merger into one larger team “CRM, Operations.
The Impact:
The CRM Ops team plays a critical role in the commercial buying experience. In this role, you will be responsible for improving the efficiency of the team with impact to the entire Commercial organization as well as to the client experience.
What’s in it for you:
Our Company prides itself on being an equal opportunity employer and results faced meritocracy. We set high standards and value accountability for all. At the same time, we seek to identify and reward extraordinary performance with growth opportunities. Based on planned growth & initiatives, you have an opportunity to emerge to more specialized roles and act as a resource for the team.
Responsibilities:
Pricing new sale and renewal quotes in Salesforce
Draft contracts for new sale and renewal through create a contract (CAC) tool within Salesforce
Assisting internal partners in fixing net renewal rate (NRR) in salesforce Einstein and providing support
Participating in data governance projects and assist with clean-up activities within salesforce.
Participating in UPF projects and assist with providing meaningful solution.
Resolving general inquiries related to new sales and renewals.
Providing subject matter expertise while performing the root cause analysis of issues within OTC system to ensure better data quality and client buying experience.
Collaborate with different internal departments such as order management, legal, fulfillment, Cash apps and collections to resolve client queries.
Requirements:
Strong comprehension, oral and written communication skills.
Knowledge of MS office (Word, Excel, and PowerPoint) is a plus.
Familiarity with Salesforce is a plus
Attention to detail, self-motivation, positive mindset, excellent work ethic
Ability to work independently with minimum supervision
Strong organization, multi-tasking and prioritization skills
Commitment to integrity and excellence with a client-first mindset
Ability to multi-task while working under pressure
About Company Statement
At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research, and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies, and governments to make decisions with confidence. For more information, visit:
S&P Global is an equal opportunity employer committed to making all employment decisions on the basis of merit, capability and equality of opportunity, and without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law, or any other characteristic that has no bearing on a person’s ability to perform his or her job.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.
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Job Details
S&P Global Market Intelligence
At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence.
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