Specialist, CRM Operations

S&P Global Market Intelligence

The Role: Specialist, CRM Operations

Grade (for internal candidate reference only): 08

The Location: Pakistan

Shift: This is a Primarily night shift position (9 am to 6 pm US Eastern time) subject to change based on business needs.

The Team: We are a global team with presence in India, Pakistan and the Philippines. We support the commercial front-line team in the Order-to-Cash workflow. We enjoy an interesting position within the organization and are continuously growing as we integrate our operations with other departments to provide assistance to an ever-increasing list of individuals and departments. The COPS and CRMhelp team have gone through a merger into one larger team “CRM, Operations.

The Impact: The CRM Ops team plays a critical role in the commercial buying experience.  In this role, you will be responsible for improving the efficiency of the team with impact to the entire Commercial organization as well as to the client experience.

What’s in it for you: Our Company prides itself on being an equal opportunity employer and results faced meritocracy. We set high standards and value accountability for all. At the same time, we seek to identify and reward extraordinary performance with growth opportunities. Based on planned growth & initiatives, you have an opportunity to emerge to more specialized roles and act as a resource for the team.

Responsibilities:

•            Pricing new sale and renewal quotes in Salesforce

•            Draft contracts for new sale and renewal through create a contract (CAC) tool within Salesforce

•            Assisting internal partners in fixing net renewal rate (NRR) in salesforce Einstein and providing     support

•            Participating in data governance projects and assist with clean-up activities within salesforce.

•            Participating in UPF projects and assist with providing meaningful solution.

•            Resolving general inquiries related to new sales and renewals.

•            Providing subject matter expertise while performing the root cause analysis of issues within OTC system to ensure better data quality and client buying experience.

•            Collaborate with different internal departments such as order management, legal, fulfillment, Cash apps and collections to resolve client queries.

Requirements:

•            Strong comprehension, oral and written communication skills.

•            Knowledge of MS office (Word, Excel, and PowerPoint) is a plus.

•            Familiarity with Salesforce is a plus

•            Attention to detail, self-motivation, positive mindset, excellent work ethic.

S&P Global Market Intelligence

At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit 

S&P Global has a Securities Disclosure and Trading Policy (“the Policy”) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy’s requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy.   

Equal Opportunity Employer:

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.