Workforce Analyst, Transcriptions

The Role: As a Workforce Analyst, you will strive to monitor overall performance through real-time changes on schedules built by the Workforce Manager/s and ensure that all changes are communicated in a timely manner to all staff in Transcriptions department (Voicewriters, Scopists, Editors) while ensuring that goals are met and exceeded including Turnaround Time, Productivity, Live Streaming, etc.

The Location: This position is based in Islamabad, Pakistan.

The Team: The primary responsibility includes assisting the team which transcribes financial-related conference calls and assists in the collection of business information such as corporate executive related data. The group comprises of over 250 counterparts in global locations.

The Impact: On this pivotal locale, you shall be collaborating with essential partners, within or outside the department, in relation to their respective reservations. Being a focal point of contact, your motivation and ability to assist with the disciplined approach will help the division to fuel the global financial markets.

What’s in it for you:

• We offer you a pathway to develop your career up to the manager level and above with an opportunity to apply in any domain within Transcriptions department

• We will be expecting you to be involved in partnership with different partners across different domains which will eventually hone your inter-personal skills

• Working as a Workforce Analyst will aid you to improve your statistical, analytical and reporting expertise with attention to detail

• We shall equip you with a platform to work on enterprise level products learning new technologies and advanced reporting techniques

• We will provide you a platform to further your exposure with respect to collaboration with peers across the globe

Responsibilities:

• You will be a secondary interface in crafting schedules

• You would be expected to Ensure that daily/weekly/monthly/quarterly goals are met (i.e. Call Volume Handling) and communicate to internal and external contributor's challenges and opportunities

• We urge you to take charge by setting and managing the workload of the team by setting priorities, delegating and holding staff accountable to deliver high-quality results on time

• During peak season, you are going to be responsible to collaborate with our global vendors in terms of task assignment if required

• We will encourage you to respond to client cases by providing answers or solutions to inquiries

• We anticipate you to maintain, update and develop workforce-related reports such as Tickets/Requests submitted by Team Leads and or staff, Attendance reports and ad hoc reports

• You shall review the workforce process and work with the Managers in further developing old or new processes

• You shall require to gather, analyze and interpret data on a daily/weekly/monthly/quarterly basis

Work Shift: This is a night shift role. However, based on changing business requirements, you may be required to work in different shifts.

What We’re Looking For:
Basic Qualifications:

• We seek an individual possessing impeccable command on verbal and written English

• We expect you to communicate effectively with staff, peers and upper-level local management

• The role requires a strong knowledge in MS Excel with particular exposure to V-look up, Pivot Tables and other metric pulling methodologies

• You should manifest multitasking skills with the ability to prioritize time-sensitive tasks

Preferred Qualifications:

• Proficiency in research, reporting, tracking and monitoring

• Prior experience in reporting/support role

• Familiarity with financial markets and business organizational vocabulary is a plus

About S&P Global Market Intelligence

At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.spglobal.com/marketintelligence.

S&P Global is an equal opportunity employer committed to making all employment decisions on the basis of merit, capability and equality of opportunity, and without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law, or any other characteristic that has no bearing on a person’s ability to perform his or her job.

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