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Job Description

  • To Handle Customer queries via emails and Live Chat
  • To Receive Customer Complaint TTs (Trouble Tickets)
  • Able to Give front end resolution dealing with increasing number of mails on daily basis
  • To Conduct technical analysis of complaints for proper resolution
  • To Coordinate and follow up on current issues with associated departments
  • Manage resolution within defined timelines associated with a complaint category

Requirements

  • Bachelors degree in Computer Science
  • Excellent Written Communication in English
  • Exhibit excellent client engagement, communication and team member skills
  • Typing Speed should be at least 40 - 50 wpm
  • Exposure to ticketing system and live Chat for customer support will be preferred but not required

Job Details

Total Positions:
3 Posts
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Experience:
Fresh - 3 Years
Apply Before:
Dec 13, 2017
Posting Date:
Nov 13, 2017
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Sparkeye Technologies

Information Technology · 11-50 employees - Lahore

pWe provide full range of custom software development services from IT consulting, software engineering, solution design, software product development to integration services, software maintenance and support. With SPARKEYE TECHNOLOGIES as software development provider our clients get industry-leadi ...Read More

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