Posted Nov 02, 2020
- Diagnose and troubleshoot technical issues within agreed time limits
- Take assistance from senior colleagues for customer issues reported
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate teams
- To understand customer requirements and build a relationship of trust as an Apollo representative
- Resolve and assist customer technical teams remotely to help clear technical issues
- Properly escalate unresolved issues to appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure all issues are properly logged.
- Follow up with clients to ensure their systems are fully functional after troubleshooting.
- Document technical knowledge in the form of notes and manuals
- Customer management and satisfaction
- Any other task assigned by Apollo.
- Work 24/7
Skills
Job Details
MENZIES-RAS Pvt Ltd
Menzies-RAS (Pvt.) Ltd. is an ISO 9001:2015 & OHSAS 18001:2007 Certified Ground Handling Company, which right from its inception embarked upon the mission to introduce the best “Ground Handling Practices” consistent with the International Standards. The tenets of best practices in passenger handling, cargo management, ramp operations, baggage handling, equipment reliability, occupational health & safety, security and human resource development are our hall mark.
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