We are looking for ''Customer Support Executive (Night Shift)'' with a highly qualified background and must have nice English spoken with American Accent skills for the position of Customer Support Executive. In this role, you will be a primary contact by phone or email for customer inquiries about our products and brand before and after-sales.
Main Responsibilities:
- Provide knowledgeable answers to USA customer Inbound and Outbound calls and e-mail inquiries regarding products and brand.
- Assist clients on order-on-line.
- Deal with orders in the back office and liaise with logistics.
- Follow-up on orders and liaise with customers, retail, repair services, buyers, etc.
- Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry.
- Manage ongoing customer relationships utilizing our CRM tools.
- Develop collaborative, positive working relationships with staff.
- Assist customers with after-sales service issues.
- Be a primary contact for customer inquiries about our products and brand.
- Able to communicate concisely our company policies to clients.
- Maintain and update regular client correspondence.
Job requirements:
- Minimum of 01 years experience in customer service.
- Outstanding written and verbal communication skills (American Accent), great phone etiquette, and elevated speech.
- Proactive personality and self-motivator.
- Demonstrates initiative with the ability to multi-task and detail-oriented in a fast-paced environment.
- Highly organized and able to multi-task.
- Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly.
- Team player able to develop great relations with co-workers.
Skills
- American English Accent.
- Customer Service Management.
- Customer Support Operations
Education:
Graduate / Masters
Job Location:
Karachi
Experience Req:
1 - Year
Working Hours: 06:00 pm. to 03:00 am. (Night Shift).
Job Details
SPC TEK is an international, full service software and technology development company. Our expertise lies in reducing costs and improving productivity by bringing the strategic advantage of software solutions to our clients. Since our inception in 2005, SPC TEK has provided services to organizations based in the North America, Europe, and Asia. We provide solutions that enable our customers to increase productivity; simplify processes and manage cost for their businesses with our state-of-the-art software applications. We believe in each other. We hire the best and then give them the resources and opportunities to do their very best. End result is that every chair around the table is occupied by a professional who's earned the confidence of his/her peers.
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