We are hiring a Customer Service Representative to manage customer queries and complaints across a number of communication channels.
NOTE: This is not a call centre job with any sales target.
To do well in this role you must be fluent in speaking and writing English Language and need to be able to remain calm when customers are frustrated and have experience working with computers.
Work Hours: 6:00 P.M. - 3:00 A.M. (Night Shift)
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support
Customer Service Representative Requirements:
- Bachelor's Degree.
- Ability to work under pressure.
- Computer Proficiency
- Experience working with customer support.
Skills
Job Details
SPC TEK is an international, full service software and technology development company. Our expertise lies in reducing costs and improving productivity by bringing the strategic advantage of software solutions to our clients. Since our inception in 2005, SPC TEK has provided services to organizations based in the North America, Europe, and Asia. We provide solutions that enable our customers to increase productivity; simplify processes and manage cost for their businesses with our state-of-the-art software applications. We believe in each other. We hire the best and then give them the resources and opportunities to do their very best. End result is that every chair around the table is occupied by a professional who's earned the confidence of his/her peers.
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