Customer Service Representative

A leading Dental Health & Supplies company is looking for a customer-oriented service representative who can take charge of its CSR team to manage the overall sales operations on daily basis as well as contribute to the Company’s Sales himself.

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The roles and responsibilities may include:

Handle company’s export related accounts and customer.
Set Weekly/Monthly/Quarterly Targets of Clients and strategize accordingly to motivate teams to fulfill those targets.
Work with the Director Sales and Management to identify competitive trends and improve the overall Sales Funnel.
Handle and manage local clients and their daily issues.
Coordinate and manage other customer service representatives and sales officers.
Answer calls professionally to provide information about products and services, take/cancel orders or obtain details of complaints.
Answer all queries being received on live chat or social media and try to get maximum confidence of the customer.
Coordinate with all relevant departments for customer's queries, complaints and orders.
Guide customer service and technical teams.
Problem-solving and customer care specialist.
Be confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
Must ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Excellent Communication skill and must be fluent in English speaking and listening.
Above average knowledge of Dental Instruments & Products is required.