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Posted Nov 19, 2021 59 views
PKR. 20,000 - 50,000/Month
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Processing forms, orders, and applications requested by the customers.
- Identifying, escalating priority issues and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
- Other duties as assigned.
Job Details
Industry:
Functional Area:
Total Positions:
35+ Posts
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Experience:
Less than 1 Year - 1 Year
Apply Before:
Dec 19, 2021
Posting Date:
Nov 19, 2021
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